This hotel brings much memories to my family since...

This hotel brings much memories to my family since 1990s we have been frequenting The Beaufort and after a long while was so excited to return to the establisment and rekindle memories!
Sadly we were greeted by a most impertinent front office girl Araman who was exceedingly huffing her attitude and temper when we inquired on details of our checkins and room upgrades etc, worst still she just stood there clueless and when another staff took over she slapped a stack of paper to the counter and sulked away!

Such persons should not be allowed to serve the guest with temperment! It s sad that sofitel cannot keep up to the service of The Beaufort Staff who were always gracious and friendly!

We we told that she was a trainee and if a trainees has such an attitude that shows that the management has failed to train her well to serve guests!

All else the addition to the fish spa and the alfresco dining is amazing but where have all the lilies gone to! They were abundant on the surface of the water features of Beaufort that resonates tranquility and peace!

The rooms are amazingly clean and upgrade well and the bar staff were friendly!

Overall a well maintained classic hotel!