I had a recent experience with Sunrise windows tha...

I had a recent experience with Sunrise windows that I want others to know about. The only way I heard about Sunrise was through sites like this with all the praise of Sunrise. I had a very negative experience with them. I sent a message through the contact us part of their website that I wanted an estimate on 12 replacement windows and gave them the dimensions. They pass my info along to the local dealer who wants to come out and talk. They end up sending a Terry who claims to be a Sunrise Manufacture s Rep (not a sales guy) and says he reports directly to the Sunrise President.

From the get go I tell him I do not like to make quick decisions on large purchases and that Marvin Fiberglass windows were way out of my price range. He starts referring to me as Mr. Thrifty at this point. He continues to spend 1.5 hours at my house going over the Verde window. It takes him well over 30 minutes to put a price together. When he does, it is written on a sheet of notebook paper and is for $12k. He pulls out an official looking form and says he will take off $2k today only if I put 50% down today. This is very close to the price Marvin quoted me (Marvin was $14k). I said this was too expensive so he said the next level down they offer is the Essentials line. Exact same window frame as the Verde, but the glass inside the window was not as energy efficient and did not come with as many color options. The today only price for it was $6700.

I tell him that I am not making a decision today, but who should I call if I want to proceed. He said Do not bother calling anyone . He tells me that I was not going to go with their window, got in his car and left.

I have several issues with this Manufacture s Rep :
- The form he wanted me to sign for the 1 day only discount said I needed to put their sign in my front yard, twice a year for 30 days at a time. I said we were in a neighborhood with guidelines and I did not know if that was allowed. He said he already checked and it was allowed which turns out to be completely untrue.
- He bad mouthed Marvin windows every chance he got.
- He used high pressure sales tactics to try to get me to buy that day and then left in a huff with no price quote when I would not play ball.
- He tried to say the Essential line was the same frame as the Verde with different glass. I read on Replacement Window Sites that is not the case.

The guy wasted 2 hrs of my Saturday, left without giving an official estimate, lied to me, and was rude to me. I do not do business with people like that and want others to know Sunrise s business practices to save them the trouble I went through. I would have never contacted them if I knew this is what they would do. I read Champion Windows does this type of thing as is why I will not consider Champion Windows.

FOLLOW UP:
I told Sunrise about my experience, they informed me the "Manufacture's Rep" I was dealing with was not a Sunrise employee, but a Sunrise vendor. They apologized for the conduct. It appears that I just got unlucky with who called on me.