Two reasons for 1 star (I will surely give 0 star ...

Two reasons for 1 star (I will surely give 0 star if possible).

1. Website lists a Lexus certified vehicle for a certain price. When you get to the dealership they tell you it is an additional $1400 to get it actually certified. What a BS. I've bought close to 10 cars, ALL CPOs from different manufacturers, and it is my first time to encounter this. This was an immediate turn-off for me, but seeing that the car was not available elsewhere, I made the purchase anyway. They did waive this for me as I requested, but this should NOT have happened in the 1st place. This is NOT miscommunication, this is intentional dishonesty in pricing. If you list the car as CPO, the price SHOULD include the Lexus certification. If you think the certification increases costs to the dealer, then increase the price on your listings accordingly.

2. Here is what is going to happen when you have a problem with your purchase (in my case - a missing piece in the interior):
-You contact the salesman, and he tells you he would be working on it.
-You contact the salesman weeks later, get NO response, so call in only to be told that the salesman no longer works there.
-You contact the manager, he tells you he would be working on it.
-You follow up again couple days later, and the manager tells you he is too busy with something else to deal with your matter.
-You wait for months, get NO response.
-At this point you have no choice but to escalate this to Lexus Corporate, and then wait for another indefinite amount of time for Lexus of Englewood to respond.

My experience with a Lexus dealer back in Georgia was night and day better than Lexus of Englewood. I have loved the Lexus brand and had faith in it, but Lexus of Englewood is causing me to lose it.

EDIT: Upon reading other reviews, I see they're still charging extra for CPO that's not disclosed upfront. I don't know how many people have falled into this trap without knowing. I will be reporting this unethical practice to Lexus Corporate and DARCARS. Unbelievable.