Jamillah Mills

Review of Sofitel Miami

Called today (8/6/17 around 4pm) to speak to the f...

Called today (8/6/17 around 4pm) to speak to the front desk, the guy that answered the phone was extremely rude!! I asked to speak to the manager and he put me on hold for 15 minutes, came back to the phone to tell me the manager went downstairs so he can't talk to me and call another time. I asked if I could be sent to his voice mail when he put me on hold for another 10 minutes and hung up! Called again no one answered my husband called and he picked it right up when he realized it was to speak to his manager he put us on hold and hung up!!!! We kept calling back with no answer some one picked up the phone and hung straight up! Good luck if you need any assistance when booking here.