Would do negative stars if I could. Most horrible...

Would do negative stars if I could. Most horrible customer service I have ever experienced in a hotel. We had problems with our reservations which we tried to resolve upon check-in on a Friday evening (with a rude attendant). It was after hours for their accounting department so we were told to call them on Monday during regular business hours. My husband and I left four messages within the next week with their accounts receivable department and received absolutely no response. In addition to their terrible customer service, rooms are mediocre at best.