Filippo

Review of Evans Cycles (UK) Ltd

Very bad service from sales to customer service. U...

Very bad service from sales to customer service. Unless you go for an expensive road bike you don't get any attention and there are at most only 2 mechanics there so the service is very slow.
The phone is rarely answered, I called 6 times before someone finally picked up and told me that as far as the 6 weeks free service is concerned I would be better off trying somewhere else as they are too busy for that

However the worst thing was when I returned there because my brand new bike had a tyre's defect (3 punctures in a week) and:
1) they didn't bother looking at it: I left it in the morning and when I went to pick it up in the evening it was still there unattended, apparently because it was a warranty issue
2) when I went to pick it up in the evening, after waiting for half an hour, the manager told me to either wait a week for a replacement tyre or get a new one with a 10% discount.

Only positive was that the mechanic tried to help and was v apologetic.