Review of Johnstons Toyota

3 years ago

Buyer Beware

Buyer Beware
I have been a long time customer and purchased my 4th vehicle a certified Highlander. First day I had the vehicle water poured in soaking the drivers floor mat and center console. off to service. Two days after that repair engine warning light on, back to service.
I then had a meeting with my salesman and Steven Johnstons who promised up and down that this troubled vehicle would be replaced for me. salesman tried to offer a LE with lower mileage to that of my SE which was out of the question but then again promised to find a replacement before month's end.
That was the beginning of December. Have written a letter to Steven Johnstons asking to full fill his promise but have had no reply after two weeks. Emailed both Steve and salesman but again no response.
Just goes to show that they are your best friend until they have your money and customer satisfaction does not equate.
Totally dissatisfied with this dealership that once was very high on my opinion rating having had a flawless 8 - 10 years of previous purchases...

PS Service department is exceptional.

UPDATE:
I had a long conversation with a sales manager Drew who worked very hard to come up with a solution to my problem offering up a few ideas. Eventually due to his persistence and tenacity we were able to solidify a replacement vehicle , an even better one to be exact.
I am now comfortable in the knowledge that there is humanity in the car sales arena and I will once again be a Johnstons Toyota customer for the foreseeable future.

Drew is a great asset to this dealership who I do so hope will be long lived.