Easy to order and pay but not until one pays and c...

Easy to order and pay but not until one pays and confirms the order is one informed that the phone will be posted out within 10 working days, finally on the 10th working day I felt I had waited long enough and cancelled the phone, miraculously 3 hours after cancelling the phone order I received an email to say it had been posted! When the phone finally did arrive there was no invoice no information if I wasn't happy or needed to send it back for any reason nothing, I have now posted it back at considerable cost to myself, I still havent had any emails to confirm they have it and are dealing with it.
In short, my experience and opinion is, they are very good at communicating with customers when the customer is buying but are not very good at offering the same quality of communication when a customer is unhappy. I'm adding the following after my issue was finally resolve..... I sent the phone back next day delivery, it took a week for their admin to finally acknowledge receipt of the returned phone, I was assured that a refund would be made within 14 WORKING days, remember to add weekends & bank holidays onto that, its a total of potentially 19 days they returned my money 2hrs before the end of the very last working day they could possibly have resolved my case I did. Great product but seriously let down by treacle slow admin.