Judy Williams

Review of germain toyota

In-house service is great. However - getting to s...

In-house service is great. However - getting to someone in the service department to MAKE an appointment is a very trying experience. I called and was told the person wasn't available and would call me back. After 10 minutes I called again - person still busy. I was told they were the ONLY person available to make an appt for me at this time (Friday 11/10 at 5:15 pm). She did call me back, I got the appt I wanted but was also told it could take up to an hour and a half for routine tire rotation and oil change when it hasn't before. An hour and a half is excessive I think with the size of this service dept. Not very happy right now!!