I have been dealing with Bayside for the past 7 or...

I have been dealing with Bayside for the past 7 or 8 years as Strata President of NW187 a 102 unit strata. I have found management to be extremely responsive to any issues we have had and while we did have one property manager who was not a "good fit", we were immediately provided with a replacement property manager. Tracy, our current property manager, is a treasure. She deals very promptly with items which come up a Council meetings, she circulates correspondence from owners promptly and communicates regularly with Council members. I have read a number of the review posts here and it appears to me that many owners or tenants confuse the duties of the property manager with the duties of a Strata Council. As a Strata Council member it is up to Council to make decisions regarding the property. That is why we have been elected by a majority of owners at the AGM. There is often a time lag in responding to owner correspondence. That is not the fault of a property manager. The property manager must receive instruction from the Strata Council on how they wish to respond. This requires a majority of council to respond and at times there may be a time lag. I have also found that many of the questions asked by owners can be answered by simply becoming familiar with your Strata Bylaws.