Ron Paskowski

Review of Crown Chrysler Dodge Jeep Ram

Made a purchase for a 17 Jeep Cherokee that didn't...

Made a purchase for a 17 Jeep Cherokee that didn't have everything listed on the bill of sale (Mud Flaps and Cargo Compartment Tray). An agreement was made to have the items shipped the following Monday. I was assured twice by my sales consultant I would get my items shipped and that she would personally make it happen. A week later still no shipment, was told I'd have to wait till bank transaction was completed. Turns out it happened two days prior. Contacted Sales Consultant again, was informed that she would personally go to parts department to ensure shipment and she would let me know the following morning. Two days later I can't get in contact with Sales Consultant, can't get a Manager on the phone after 4 calls (today), spent a total of 30 mins on-hold. Left message with manager. I'm getting the Heisman.... post sales support is horrible! I think they just want me to give-up & give- in..
not going to happen.

6/6/2017 - Follow-Up. Don't be fooled by the fact a Manager left his phone number. I tried calling multiple times and left 2 messages yesterday (a total of 4 over last 3 weeks) and I also tried asking for ANY manager, unable to get one on the phone & unable to get a call back. Frustration is setting in quickly, can't even get the sales consultant I purchased the vehicle to return calls. This is totally opposite experience I had when I purchase my other vehicle. I will get resolution on this one way or another.