Jai-Dee Worth

Review of Citibank South Dakota

Visited the one-room branch bank in first building...

Visited the one-room branch bank in first building at Sioux Falls, S.D. work location. I wanted to change my name on my credit card account.
I am dressed in yoga pants, blouse, make-up on my face, stiletto nails and carrying a purse. I am clearly transgender, and dressed as I wish to live.
When encountering a transgender (introduction, and/or business interaction) one of the first things to ask is, "What pronouns do you use?"

I expected simple courtesy. What I got was every 2nd sentence was HIM, HE...one of the three people in that office was clearly performing a passive aggressive insult to how I live.

Train your people better. (And hope they learn how to be polite during business hours.)