Windows are some of the best quality i have seen! ...

Windows are some of the best quality i have seen! Comparing mine to other houses on my street and the quality is clearly visible!
Installation team was awesome! They did a great job covering furniture and cleaning up after themselves.
Only reason they did not get 5 stars is because of the customer service lady (Mara). Lied to me twice and wen confronted she didnt seem to care. And very hard to get a hold of.
Updated review on 07-01-19
Lowering the over all stars simply because learning that my warranty is not as good as told. Turns out they will do nothing till you pay them $90 service fee. Reguardless of issue and where the problem stems from. Windows are just 10 months old and already had one crack from supposed house settling. My sliding door wouldnt open 5months after install and they wouldnt come out unless i paid $90 service fee.. and i literally live 5min from their office!.