Ryan Young

Review of germain toyota

Applied for financing for a used truck online. I t...

Applied for financing for a used truck online. I then received a call and set up an appointment with Ben Tubbs to look at the truck that weekend after I was approved. Ben emailed me the day of, wanting to confirm I was still coming. I was, and I drove all the way across town to look at the truck, only to find out it was sold the day before!!! Not even a courtesy call from Ben Tubbs to let me know, and he still let me come to the dealership under false pretenses. So I drove 45 minutes one way to find out from someone else the truck was sold, so I just drove back home another 45 minutes and didn't even see Ben Tubbs. DON'T BOTHER WITH THIS Ben Tubbs!
Edit: Veronica reached out to me and connect me with Tyler and Kelvin who both completely turned my experience around! Tyler walked me through the process and answered all of my questions, and Kelvin was there to finish the deal smoothly. I couldn't be happier in my Tacoma, and would return because of them.