BEWARE OF SERVICE...I did have a decent experience...

BEWARE OF SERVICE...I did have a decent experience with sales and finance when I did purchase my truck. I came in today for Toyota Care service and in the rush of dropping off was upsold "recommended" wheel alignment and cabin filter. As soon as I got home, I called and told them to put a note that I want to be called if anything out of coverage needed to be done. When I went to pick up the car and looked over the bill with the cashier, I was in disbelief. The tech said he got my message and said that he interpreted that to mean anything beyond what he already upsold, and unfortunately there's nothing he could do now. I'm sure a good manager would have him err on the side of caution and give a repeat customer a call to remove all doubt. Unfortunately for him, I live right around the corner and and talk to my neighbors about my experiences as I walk back from the dealership. And, I will not be doing any future business with Northtown. I'm sure finance would have made much more on my next lease or purchase.