Braden Gaal

Review of Safe Haven Security

I was approached by the Des Moines branch manager,...

I was approached by the Des Moines branch manager, Matt Lassen, to buy an ADT security system. He was good, good at Sales. Convinced us to buy the system. Said if it didn't work out, no worries we could cancel. When the tech came to install, I noticed a contract with a 3 year term. I called Matt, said I don't do contracts, and he assured me if I wanted to cancel he could take care of it and get me out of it. Not to worry. Well here I am, trying to cancel and I have a thousand dollar buyout. I was so paranoid I made the tech listen to Matt on speaker phone promise me that I wouldn't have to do a buyout. I hope this gets resolved but I have little faith it will.