I stayed in ITC grand on 3rd and 4th of July and I...

I stayed in ITC grand on 3rd and 4th of July and I had heard tons of goodness about this hotel. However when we checked in my opinion changed. The staff who helped me with the check in were least bothered to give us information about the complimentary breakfast fast that was served and also no details on access of Wifi. We shelled out quite a money by having in-house Breakfast. The same went on with the Wifi facility which we never used. When we brought this up with the staff while check out it was a mere sorry. I felt their Vision of responsible luxury was carried out quite irresponsibilly. It s not about money but guests should know the amenities and facilities they are eligible to for the money they have paid and that s the least anyone can expect.