What an unpleasant end of our mediocre dinner.

What an unpleasant end of our mediocre dinner.

We are an Italian couple, hence the comments and feedback about the food are well grounded. Also, we live in the States hence we know the good habit of leaving tips.
We must say that the place is cozy and unique (with wine bottles surrounding the walls and dim lights) and the menu itself is quite nice at first glance.
We ordered two glasses of wine, two appetisers (costicine di maiale and bruschetta di porchetta) and a main dish (orecchiette with Italian sausage and broccoli rabe).
The first two glasses of wine were terrible - as acid and sour as they could get, definitely a very low quality of Valpollicella. Obviously, since we did not want to be having stomach pain, after the first sip, my husband and I asked to change them. This change wasn t welcomed by our waitress, who then came back and with a very FAKE SMILE gave us the wine menu again and asked us to choose. But let s move on.

While we wait to ask for the bill (the waitress only came back to ask about dessert and pour water once) no one seemed to be there to attend us. In the mean time, the two South American chefs, were both videos on their iPhones in the open kitchen - I wish it had been a video on how to make a decent orecchiette pasta but I am afraid it wasn t. Unacceptable to see staff minding their own business during working hours.

When paying, we decided to leave only 10% tip for a variety of reasons: the fake smile and attitude of both waitress, the fact that we haven t seen them much during the dinner - even when we had finished everything and our wine glasses were empty.
However the cherry on the cake arrives when the waitress approached my husband at the exit door and said angrily here in America the tip must be 15% even if the service is bad . (Oh really? We are both young professionals and when we do something wrong and do not treat customers properly we don t get any tip.). He then started explaining the reasons why we only left 10% tip and at that point I jumped in to tell them we were living. The last sentence that came from
the waitress was a sound DON T COME BACK ANYMORE .

Unprofessional, rude and mediocre. We won t be coming back, AS YOU CLEARLY STATED, nor recommended to our wide network. There are so many italian places that are worth going to, and that treat customers as they should be treated.

Unprofessional, rude and mediocre.