My spouse and I are taking part in a school distri...

My spouse and I are taking part in a school district retiree healthcare plan. I am depending on LBS to fund my retirement Healthcare premium. Years ago, I tried to put a claim in for a dental procedure and it was denied!? Just trying to get info on claim procedures is a mystery. I don't want to judge too harshly but this company seems to make a habit out of shorting customers on service!