Jordan Wong

Review of FirstService Residential BC

Since taking over EPS4557 (Strathcona Village), Sa...

Since taking over EPS4557 (Strathcona Village), Sam Todd has done an outstanding job. It seems like he is ALWAYS working - day and night. He is responsive, professional, cordial and goes above and beyond for the residents. One example of this is recently I went for a walk with my dog to nearby Strathcona Park. Upon returning, I discovered I lost my keys during the walk. Despite being "done" his work shift and it being nearly 8pm, I called Sam to see if he had any way of getting me back into my condo unit. Unfortunately, he did not have a spare or master key. As he wasn't able to help me in that capacity, he then dropped everything he was doing, grabbed a flashlight, his rain coat and helped me retrace my steps for nearly 2 hours. And largely due to his help, I managed to find my keys and not have to go through the hassle of replacing them all. Thank you Sam!