I had stayed at the Claremont many times through o...

I had stayed at the Claremont many times through out the years! and always enjoyed it, never complained about the prices!!!
Upon arriving.... the front entrance was closed off to renovation and we could see that our favorite
restaurant was closed as well...there was a makeshift check in counter down a side door so we checked in, gentleman said elevator was down the hall, NEVER mentioned that it only works going up not down....the next morning we leave to go to Oakland Airport.....carrying our luggage down 4 flights of stairs through major construction areas that I wasn't even sure we were supposed to be walking through! make it to the check out counter and complained about our $400 room a night experience and asked for some sort of compensation for the inconvenience, he said that he would have management contact me, which of course NEVER happened....so I called back a week later after our vacation to speak to a manager about the situation and that gave me a name of the woman who handles these complaints, I left a message and of course was NEVER called back!

Absolutely the worst customers service of any hotel that I have stayed at
and would never recommend or stay there again!