Angela Tapara

Review of Palazzo Versace

A really beautiful hotel, with excellent service s...

A really beautiful hotel, with excellent service standards. The food was delicious and coffee available in abundance (thank God, as we are coffee lovers!). The only downfall of this hotel is truly some of the clientele it attracts - the loud show off type that are there purely to let other people know they stayed at Palazzo Versace. I am sure anyone reading this review knows the type I am talking about. But, ultimately, the reason I have dropped off 2 stars from my review is due to my experience in the Spa. I booked in for a massage and was placed in a room with absolutely FREEZING aircon blowing high-vol directly onto me. I had commented to the masseuse about it and she was apologetic and explained it was this way in all the rooms. In the end I was covered with multiple towels AND a blanket over my naked body and STILL freezing - that's how cold it is in there. I expressed my displeasure at paying a full amount for the massage to which the masseuse offered 15% off, I said I think it would be fair for me to pay 50% and the masseuse explained she would need to call her manager to obtain the ok to do this. I was ok with this, I know that there a protocols. I later received a phone call to my room with the masseuse explaining the manager was only willing to offer 25% off as the aircon was, and I quote, "out of their control" --- as if it were in MY control. The masseuse herself was actually so lovely and understanding, she explained that she really was trying to make the manager understand just how cold it had gotten in there - and I believe she was being genuine in telling me this. This experience left me with a truly sour taste in my mouth, considering we were there to get married and had no negative experiences at the hotel during our stay prior to this. Also quite a shame it happened the evening before we checked out and that was all that was lingering in my mind during our departure. I will definitely return to the hotel, the Spa services will not be on the agenda for me - I would rather call in a masseuse to our room.