Unfortunately, I have had a most disappointing exp...

Unfortunately, I have had a most disappointing experience with this dealership. As one has heard dealer repair shops are apt to do - I was manipulated into work I did not need AND it was work that would have been covered under my Platinum repair plan had they not convinced me I needed to do the work now.

I took it in for a standard maintenance appt as I have the maintenance plan with Toyota. They did the basic inspection quickly, and came back saying that my PCV valve needed to be replaced and my fuel injector needed to be cleaned out. I asked - shouldn't the valve be covered by my plan? They said no, but they strongly recommended I fix it to avoid a break down in the future.

So, I went with their suggestion and had that and the fuel injector cleaned out. That task took 45 minutes.

When my husband brought the car home with the invoice I come to see a few items that seem askew.

1-During the inspection it was noted my air filter needed immediate attention. They had done nothing to remedy this and did not mention it at all.

2-While it took 45 min from the time of they started the work to finish, somehow I was charged for 1 and 1/2 hours of work at their dealer rate of $159 and hour. So I was charged twice the amount for the service time.

3- When I double checked my repair plan, it turns out language is VERY important. Because they had 'recommended' the valve replacement and my engine lights were not on, my plan would not cover the replacement.

If I had waited for the car to malfunction due to the valve, and then the engine light would come on, the valve would have been replaced for free as part of my plan.

SO not only did they rip me off on the service time, they also manipulated me into replacing the valve prematurely so they wouldn't have to cover it when it did fail in the near term future.

Everything people say about car dealerships is true.
I will NEVER take my car to any dealership again unless my plan covers the failed item that needs to be replaced - since I already paid for the insurance plan.

And to note, don't buy the maintenance or premium plan. Really anything that sounds too good to be true - probably is. There are several exceptions and parameters to using these benefits despite having paid $1300 for those privileges.

NEVER AGAIN.