TL;DR: Great service, some issues with QC on deskt...

TL;DR: Great service, some issues with QC on desktops and handling the demand during COVID. Don't love how prices went up compared to the Wirecutter review price.

I recently ordered an Uplift V2 standing desk with the 60x30" desktop. The order process was a bit painful, since I wanted to chat with a sales rep before ordering. The chat interface on the website is quite poor at handling heavy load, dropping you from the queue if you leave the site idle for more than a few minutes. So I spent a frustrating evening trying and failing to get through. I tried again the next morning and the wait was a little more reasonable.

Once I got through, the sales rep (Jamie C.) was helpful and got me the info I needed quickly. Their process is a bit "manual" and with the COVID demand high the desk didn't ship until about a week after my initial contact. All told, it took about 11 days from first contact to get this in-stock desk from Austin to San Diego.

Unfortunately, the first desktop that was shipped to me was badly scuffed and scratched along the front edge. Jaime quickly started the process to ship a replacement, and it arrived about a week later. I was allowed to hang onto the original desktop, so I guess that's some compensation for the delay. The new desktop is much better, but not totally flawless. There are a few spots with very small bubbles or grit under the finish, but I only notice them if I'm being super critical.

Aside from that, the desk is great! The bamboo is beautiful and the lift motors are speedy and precise compared to previous standing desks I've tried. The cable management accessories are nice and useful. I even like the "free" balance board that I had to include with my order. (I would have enjoyed a pre-covid unbundled price on the desk more, but alas.)

So all told, Jamie was great and supportive, the product is great too, but the company should take a look at QC on the desktops and maybe abandon forced bundling/price hikes during the pandemic.