I like to go to Hilton Hotels, in normal clothes, ...

I like to go to Hilton Hotels, in normal clothes, and be surprised how I get treated, even though I am a Diamond Member. Here at this hotel, I was only 23 hours on the spot, there is much to say. Actually completely disappointed! In some areas, if you do not walk around with tuxedo and tie, you are poorly served (executive lounge, check in). I was not even allowed to check in at the HH Counter, and I was left in the executive lounge.
The room was large, but the shower was impossible, because the temperature tap very difficult to move. The breakfast in the restaurant was good, the staff was very friendly.
Conclusion, here the management should already consider how to deal with customers.