Lots of small nit picky things, but they start add...

Lots of small nit picky things, but they start adding up.

We arrived at 2:50pm and tried to check in, was told our room wasn't ready. OK, the fine print does say 3pm. They told us to check back at 3pm. So we waited in the lobby until 3 and was told it still wasn't ready, but don't worry, they will come find us in the lobby. We waited another 30 minutes then finally went back up to the front desk where they gave us the keycard immediately. I guess they forgot to tell us in the lobby after all? Several other couples came in after us and checked in before us, so maybe we were being punished for getting our reservation on a deals website.

The room was nice. Bed clean and comfortable. I did see some weird hairs on the wall in the bathroom, though. See photo.

Coffee in the room was a "two cup" coffee maker but they only gave one single cup for it. Also, no creamer (dairy or otherwise) in the coffee supplies or the mini fridge.

I asked for a foam pillow (they advertise it in their "Pillow Menu") only to be told they were out. I was then offered a "regular pillow". I mean, the bed already had regular pillows. The hotel should probably buy a few extra.

They did give us a few free snacks and water bottles from the lobby store. They also pour wine from 5-6pm in the lobby but it gets VERY crowded very fast.

This place is fine to lay your head but don't expect top-level service.