my order number is : 201211 my phone hasn't been d...

my order number is : 201211 my phone hasn't been delivered and i have been waiting 4 days i am starting to think maybe my money has just been taken. i urgently need the phone before Saturday 17th November 2018 and I am quite worried that it won't be delivered within my required time frame. I have rang the office many times and nobody is picking up not very satisfied with their service so far.