Took well over 3 weeks to have a refurbished phone...

Took well over 3 weeks to have a refurbished phone delivered which has led to extra payments on contracts and missed birthday present for my daughter. Shame because the phone is great but would prefer the potential wait was clearly explained -10 working days to receive phone - so the phone couldn't have been in stock when my order was taken. Then a problem with the courier causing further delays - could always use another courier!