Paid 5* pricing for 3* amenities and service - wil...

Paid 5* pricing for 3* amenities and service - will never return nor recommend to anyone. Our room was dirty, small, carpets dated and worn, wall dirty and punctured, safe not powered on, broken toilet roll holder and TV not able to connect to our devices. When these issues were surfaced to management, it took an hour for the room change and even then the management wasn't apologetic or empathetic. In the end we got late checkout and breakfast thrown in, though breakfast was pretty average. Ordered food delivery, and the duty manager delivered it to our room but not without reminding us that we've got to pick it up from reception next time. Gym booking was poorly managed as it was some distance away from the main property but you had to travel there physically to book a slot. If I had paid half the price, these standards might acceptable (just barely) - but definitely not when they are charging 5* prices. Disappointed in their sell of luxury - this visit was FAR from it.