M

I should start that I rarely take the time to writ...

I should start that I rarely take the time to write a review but I am making a special exception for this establishment. I wish I could give them negative stars as I have yet to check in and already will not be coming back to stay. I waited in line to check in for 30+ minutes, got to the front and kindly explained to Tony (the employee) that while I am not the person who rented the room, [my grandmother did (same last name)] I was a guest and she was running late, an hour and a half late and I wanted to know if I could check in, I would leave my I.D. and revisit the front desk with her upon her arrival to further prove my identity. I even offered to call her personally for them to chat with her although I had the confirmation number and email which I also showed him. His response was short, bitter and unaccommodating (given that we also booked one of the largest suites in the place) - I would have to rent the room myself that was already paid for or wait for her.

Comments:

No comments