By far the most unprofessional way of handling cus...

By far the most unprofessional way of handling customers service of all my business trip. My colleague and me were on a business to POS, I stayed for 18 nights and my colleague 11 nights. During the checkout process we handled them a company check to settle the bills, they agreed at the front desk to release the amount held but the next day they still go ahead to charge the amount to our credit cards. We went back to hotel to verify that why is the action taken. They replied that they were waiting for the company check to be transacted and in the mean time the amount in our credit card was charged too. I mean how could you charge to our credit card first when you hadn't know the status of the check? (Did you guys assume that the check will bounce?) The check got through anyway. It took them at least 2 days to realize that it was their mistake and at least another 3 days to make the refund. As we were using foreign credit card there was a fluctuation in currency rate during the charge-back. When asked, the hotel front desk manager replied us saying that they did not do the conversion as it was not necessary and did not understand why our bank credit card would charge a different rate. The hotel did nothing to compensate the fluctuation difference for their fault made at their side. This is the most unprofessional way of handling things i ever seen, We stayed more for 18 nights, mind you! Not 1 or 2 nights and this is the kind of services that we received. We are very disappointed and frustrated of how unprofessionally Radisson Trinidad handled our case. We are currently raising a dispute with the bank to file a case as our credit card account are now being suspended for your inability to handle situation. I would strongly not recommend anyone to contribute a single cent to Raddison Trinidad.