***Vivint's faulty equipment allowed us to get rob...

***Vivint's faulty equipment allowed us to get robbed on the night before Christmas Eve***

12/23/17 10pm. Our Vivint panel said that our garage door was open so my wife swiped the button to "close our garage". In fact, our garage was already closed. The Vivint equipment was malfunctioning showing the garage door was open when it was closed. Due to this malfunction our garage was actually opened instead of closed and our garage was open all night long. That night we were robbed. We had wallets, cash, keys, and Christmas presents stolen from our cars inside the garage. After all was said and done we are talking about over $4,000 in damages.

After calling the police and card companies the next morning we called Vivint expecting they would try to do something to make it right. After 45 minutes of diagnosing the issue, there was an issue with the equipment, but they told me "You should have checked your garage" and "we are not liable for the theft". ARE YOU FREAKING KIDDING ME???? It is Vivint's equipment that malfunctioned and made us vulnerable to this theft in the first place! Why would I spend over 70 bucks a month for HOME SECURITY, only to have that system cause the theft??? After escalating to a manager I was told "we assume this malfunction has been happening for some time. If you would have told us about it, and then you were robbed, then we would be liable". As a home SECURITY company, you would think they would want to take care of their customers when they have been robbed. Even more so when it was Vivint's fault in the first place. Shame on you Vivint! We will be actively sharing our story and steering people away from your products and services!!!