Had a fantastic experience working with Aylin, Raf...

Had a fantastic experience working with Aylin, Rafael, Will, and Brian while purchasing my used 2013 Honda Civic at Ourisman. I met with Aylin knowing pretty specifically what I was looking for. I was working with a specific 10k budget but wanted a car that would be safe and last for several years after my purchase. I knew going into my test drive with Aylin that I wanted a civic and the more we talked about my needs/wants the more she was able to help me in the right direction. She and Rafael, the used car manager, were very transparent with what they could do for me in my budget with my wants. I couldn't have asked for better treatment. The car I purchased had a history of a rear-end accident which they were both upfront about. Rafael included a repair for the bumper when I decided to purchase the car and even fixed another area I discovered that needed body work after I took the car home. Aylin was AMAZING keeping me up to date with all repairs I had done in the week after my purchase, she even texted me pictures of the progress and arranged for a loaner vehicle while my car was in the service shop! Will in financing was fantastic and took extra time to make sure I understood everything about my financing and I had all my questions answered. And Brian in the service department did a wonderful job overseeing my repairs. I highly recommend all of them if you are looking to buy a used car, or any car for that matter!