Jeff Camp

Review of Airbnb

Over 5 days now and this case manager has not call...

Over 5 days now and this case manager has not called back or responded to messages in the app.. the way they have this set up makes it almost impossible for customers to resolve and issue in a timely manner. I have spent over 8 hours on the phone calling back over and over dealing with reps who can do diddly for me and have to escalate to a case mananger who then never calls back.. best part is they can t tell you when this case manager might call so guess what you have to stop the work you might be in the middle of whenever they call...