Had a reservation for 2/18 for my wife a me. Show...

Had a reservation for 2/18 for my wife a me. Showed up at 7:10 pm and they advised that my room was dirty and they did not know when it would be available. Manager was no help. Printed reservation guaranteed room at 4pm. I asked for my money refunded and they said it was past the refund date and that I would owe a penalty. Had to call customer service and get a corporate person on the phone to get my money back. There were several people in the lobby having the same problem. Couple next to us had been waiting for their room for 3 hours.