Sorry but we have very bad experience with one of ...

Sorry but we have very bad experience with one of the broker Tylan. He book our dry van and when we arrived to shipper-they needs reefer. Sometimes that happens but broker don't agree to pay TONU(truck not in use). Started acting and explain what customer don't pay for his srew up.
I will believe-what we resolve that problem with some managers. Still not compensate for 60 miles to driver, fuel, time IFTA to NY....