The location is great - very close to both the hol...

The location is great - very close to both the holborn and Russell square tube stations. However, we stayed at this hotel for 5 days and the lift to our floor was out of service the entire time. I find it hard to believe that Hilton can't find someone to fix the lift.

Staying at a major brand hotel and not seeing a single visible minority working there gave me pause. Especially, when several of the double tree employees didn't seem to grasp English. What gives Hilton?