The station has grand architecture that's definite...

The station has grand architecture that's definitely worth admiring, and the environment inside is clean and enjoyable. The information points are helpful for customers who are new to the station, and it is well-staffed. The restrooms are modern, free, and usually quite clean. One issue is that they tend to become very overcrowded at peak times.

The high roof of the station means that fumes from diesel trains on the raised Midland Mainline platforms do not pollute the station concourse, unlike in some stations.

The station could improve on not having so many beggars around, particularly late at night, as many of them are quite aggressive and could intimidate some passengers.

I'd also advise passengers to take into account the long walks between certain platforms and entrances to avoid missing any trains.