The iPhone X arrived within a few days, worked fin...

The iPhone X arrived within a few days, worked fine for 2 weeks then started glitching and freezing. We tried fixing it with resets but it did not help. I returned the phone as requested, I asked for a refund which they stated would take 14 working days, 26 working days later and multiple emails I still do not have my money back. I have now had to pass this onto my credit card company to reclaim my money for me. A very poor service.