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Nichole Gunn

3 years ago

This is our second stay and sadly, it is still ver...

This is our second stay and sadly, it is still very underwhelming. Outside, the views are beautiful. Right off of the ocean, you can catch some pretty amazing sunsets. But, the rooms are rather dated in appearance and house cleaning is extremely poor. We slept in dirty sheets, gross, and our room was never cleaned before 4:30pm. We left every morning between 7-8am, so there was ample time. It gets very crowded. Great for the hotel, but often it was hard to get around due to mass amounts of visitors (most not staying at hotel) that swarm the lobby, restaurants, and beaches. They are pretty dog friendly - dogs aloud everywhere, though they don t provide dog dishes or beds. We travel with our own, but most hotels that tout dog friendly do provide those accessories. Also Yappy Hour isn t what they market. When we got to the Sand Bar On the Rocks the bar tender told me she knows nothing about Yappy Hour. A server spoke up and said they pass out dog treats. When I went to order our drinks and get our puppy her dog treat, we were offered water for the pup. While there was mention of treats, we never received one. I read other reviews about poor management, so I guess this could fall under that category. We stayed here because of the Christmas decor and dog friendliness. We also understood the hotel underwent a few face lifts. Not sure where the updates went, but not into the rooms. The Christmas decor is lovely. The lobby is gorgeous. The guests are all pretty friendly. It s a good crowd, though large it certainly is.

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