Bernice

Review of germain toyota

We ve have dealt with 3 different Toyota dealershi...

We ve have dealt with 3 different Toyota dealerships including this one and I must say the experience here was the least positive. There was an initial action by the receptionist when I first arrived that I didn t like but I chose to overlook it. Also, I m use to them going over the services provided after the completion of the job and it was negative at this location. He just dropped off the paper with the cashier and loudly told me what he had done as I passed him. The cashier was also the least friendliest with no interaction whatsoever. Other cars received a complimentary car wash (which we ve gotten with the other dealerships) and that was not the case here. Customer service is important in many field of work and I feel that they were lacking. I wouldn t mind driving 30 minutes to a Toyota dealership next time for my service. I will definitely not be returning there.