Special ordered and took delivery recently of a 20...

Special ordered and took delivery recently of a 2014 BMW 650i x-Drive Gran Coupe M Sport Edition. Worked with Dale Levin throughout the process and could not have been more pleased with the experience. I originally reached out to Dale via email and let him know I was considering placing an order with very specific specs. We arranged to meet in person to do a test drive of a similar vehicle and work up the order for what I wanted. What really stands out for me is that Dale went out of his way to make sure I was getting exactly what I wanted. He of course asked the obligatory questions about whether or not I was interested in something they already had on the lot and offered up a good deal if so, but once I stated I was set on ordering a specific build Dale stayed true to making sure my needs were met. He spent the quality time to go over the ordering guide in detail with me and in fact discovered BMW was issuing a new build option not yet published on the website that gave me all the options I wanted plus more, and at a new lower package/bundle price then what I expected. He didn't have to tell me about the new package option, and doing so meant waiting one extra month because BMW hadnt yet started building the new package bundle, but Dale clearly wanted to make sure I got the best setup and pricing for exactly the build I wanted. The negotiation process was smooth and mutually respectful, and I feel that my negotiated discount was fair and a very good, competitive price. During my overall 6+ week experience from initial visit to delivery, I also spoke with the sales manager, finance manager and parts manager. All were positive experiences, but Dale truly stood out in providing exceptional service. Also, as a quick shout out to the service team, I had a minor issue come up with the car on a Friday night about 1 week after I took delivery. Took it to the service dept on Saturday morning without an appointment to see if they could possibly take care of it for me quickly. They very graciously took my car in without an appointment and took care of the issue right away (in less than 30 minutes). No problems with the car since then, everything is great. Overall, very happy with my sales/service experience thus far and would definitely recommend BMW Devon Hill.