Awful ..... Las Vegas customer service has changed...

Awful ..... Las Vegas customer service has changed a complete 180 in the wrong direction host used to take care of there guest especially when frequent trips spending money with the company worst part room was dirty when I arrived cum stain on the chair !!! Both me and my father are 7 star players so we made the trip because of offers that we re giving to us on the app when we arrived they had a completely different comp and offer we came for we didn t get so we didn t get anything that we wanted Out of the trips not to mention hotel making false charges on my room best I can describe this place is a Rat Trap I ve seen better service in South Central LA you lost my business on this one