Garrett Newton

Review of Beaverton Toyota

My experience was horrible. I scheduled an appoint...

My experience was horrible. I scheduled an appointment for a test drive. The minute I get there, a salesperson informs me I'm "in a queue" of a multitude of people interested in the vehicle. Thinking this was typical dealership shenanigans, I went along with the test drive. Little did I know that during the test drive, the vehicle was sold to another person in that queue. Unbelievable. First of all, how do you not call me and share with me that two people are in the process of buying that truck? There are plenty of ways to mitigate a situation like that. I commuted about 45 mins away to come test drive this Tacoma and you have the gall to sell it while I'm test driving it? That's very shady in my opinion. Plus, it adds mileage to the truck. I hope the person who bought it knows about that.

To anyone curious, this is also a "no haggle" dealership. They don't budge on anything. The salesperson threw out all these "0% interest" and "rebate" ideas only to confirm later in a follow up email (we were talking about another used Tacoma) that those deals are specifically for new vehicles.

One positive is that the vehicles are spotless. The service team does a wonderful job at that.

I understand that this is a business operating in a very crazy time amidst all the things related to COVID-19. But this was next-level bad.

Regardless, this place will never have my business and I absolutely plan on sharing my experience with friends & peers.