MY VIVINT EXPERIENCE SO FAR:

MY VIVINT EXPERIENCE SO FAR:

I got my Vivint home security system set up back in August and I absolutely love the Smart Panel, the cameras and the doorbell.

However, I have some concerns about the Vivint Smart Home app and the Card Guard. Since I installed the app on my Samsung S9 during the day that my home system was installed the app constantly crashes/stops (and yes, I've always had the most up-to-date version of the app). I do like how I can view my security cameras while I'm away from home and I do love that I can remotely arm/disarm the alarm system, but if Vivint could just do some tweaks to curb the instability of the app for Samsung S9 users, that would be great!

Furthermore, my main issue with my overall Vivint experience is the Card Guard. I have two vehicles and on the day that all of my Vivint devices were installed, the Car Guard was able to connect my first vehicle with the Vivint system. However, my second vehicle was never able to connect during the initial install by the Vivint technician. I'm able to see my first vehicle in the Car Guard portion of the Vivint app, but I always get a message that says

"Locating [Car]
[Car] is unavailble. Please check back in a few minutes."

Also, it's worth mentioning the after I touch the OK button on the error message shown above, the map shows Vivint's facility in Salt Lake City, Utah...which is nowhere near close to my home.

So I called the Vivint Customer Service Number on August 19th, 2019 and spoke to a technician. At the end of this 39-minute phone call, the technician wasnt able to resolve the issue over the phone. (And that's ok.) She did tell me that she was opening up a ticket with the Vivint Advanced Systems shop so they could work on it and I should hear back from Vivint in about a week. Well, fast forward to today, almost a month later, and i hadn't heard from Vivint, so i call the Customer Service Number again. The technician on the phone tries to troubleshoot but is unable to resolve the issue over the phone so she tells me that she was going to open up a ticket with the Vivint Advanced Systems shop and I should hear back from Vivint within 5 business days. I tell the technician that the last Vivint Customer Service Rep I spoke to said that she opened a ticket, so I questioned the need for an additional ticket opened for the same issue. She reviewed my Vivint account information and found that the Advanced Systems shop rejected the first customer service rep's ticket submission because it wasnt filled out correctly. Bummer! Luckily, because I've been paying for Car Guard for about a month and it hasn't worked the entire time I've had it, the technician I spoke to today did give me a $15 credit on my account.

Overall, I love the idea of everything that the Car Guard has to offer. Vivint offers a pretty sweet (and smart) comprehensive security system. But as a Vivint customer, I'd be remiss if I didnt admit that I'm not loving this system as much as I should because the app is unstable on my phone and the Car Guard system doesn't work.

So....Team Vivint, if you're out there in Facebook land reading this, please help! Thanks!!!