Angela Kennard

Review of Camillo Properties

I had previously been really pleased with working ...

I had previously been really pleased with working and living in a Camillo property. I have resigned my lease twice but after this week, there will not be a third. Problem #1 On May 1st I sent a maintenance request for a possible leak of our sprinklers or the neighbors due to the amount water pooled between the houses. It says it was fixed on May 4th but on the evening of May 6th my husband was cutting the grass and said that it was still a lot of pooled water and he isn't sure the problem was taken care of. On the 6th also I received my new water bill which was elevated so I am sure the leaking water was ours. I write on the maintenance ticket that I am not sure that the issue was fixed correctly as there is still water pooled in the area. Mind you I wrote this on the maintenance ticket note BEFORE the rain that came into the area yesterday. This is the reply I received (Please keep in mind that it's raining. If you see an active leak, water shooting out.. Please submit a new maintenance request since this ticket is now closed. Thank you. ) If the active leak is from something dealing with the sprinkler system it will be slow and the ground will be still pooled with water like it is. That is water that we pay for and if I question that I do not believe it was fixed correctly ticket closed or not someone needs to come recheck the original problem. Problem #2 On Saturday May 4th around 2am our home or near the home was struck by lighting I again write maintenance around 2:30am to let them know and let them know that the ac and the oven (the two things that Camillo own) as well as many electronics in our home blew out. I understand it was a weekend so I called the emergency numbers to get our ac back working and those companies were great in taking care of things by end of day Saturday. On May 6th I get a email from whomever answers the maintenance requests about basic electricity care. (The first line in the email reads. Maintenance Request - Electrical
Minor problems can occur with a relatively new home and can often be addressed by following some easy steps. We require the resident to attempt these steps prior to dispatching a service call to the home.) In my request I state that the home was hit direct or right near with lightening. Basic care is not what I need. We were very blessed it did not start a fire. It is now May 8th and I still have not received any information on fixing or replacing the oven. The ac guy however was a huge help and I see he did put in a ticket to get the parts needed for a permanent ac fix. Problem #3. Since I have been needed to place rent money orders in the box at Camillo offices if the 5th falls on a weekend then they credit/ waive any late fees if the money order is purchased by the 5th. I dropped it off on May 6th on my way to work like I usually do and now I have late fees still on my account because the person that does payments now states that oh we check the box in the morning and no matter the date purchased we still count it late if its not in by the first check. Now I have had a couple of late fees and issues in my 3yrs in a Camillo home money issues happen, but I have never had any be so short and not understanding and non helpful as the staff now. With all the issues with maintenance and repairs not being done or correct and now the piling late fees that I should not have Camillo has really left a bad taste in my mouth and I am upset I have a year left in this lease. The staff when I first moved in was helpful caring were prompt in responding to emails and notes and not just once a day. Lou really worked with us when we went through a tough time financially. I don't see that in this company any more. It is May 8th. I have $120 in unfair late charges, a puddle of water (that I have to pay for) still leaking in the yard and a oven still not working and no clue when it will get repaired or replaced. So I either have to cook stovetop or eat out for my family. In the past I would recommend Camillo to anyone and I have. I won't anymore or never again.