Extremely poor service*** i purchased a bike in Ma...

Extremely poor service*** i purchased a bike in May online and it broke the very next day. I took it into my local branch in Mortimer street London and left the bike with them. After 1 months of hearing nothing i passed by the store and was told they were still awaiting replacement parts, another month passed and i visited the store again and was told the parts have arrived and that the bike is in a queue to be fixed within the 2 days and that i would hear from the workshop when done. Each visit there was no apology for lack of transparency or communication, i was repeatedly told 'we are manic right now' Two weeks later i received an email form the workshop telling me the bike was ready for collection. Today is the 11/08/2020, 3 months after the date i put the bike in and i went today to collect the bike. Upon arrival the workshop manager, Marino, was extremely rude, not only was the bike not ready, they hadnt even started work on the bike. Marino not once apologised for the situation instead told me that he is an extremely busy man and that he didnt have time to deal with me today. Totally and utterly bemused i asked Marino when the bike might be ready and why i had received an email telling me the bike had finally been fixed and infact work hadnt even be started. I was told that by Marino that he would fix the bike when he gets round to it on his time and that he was not in the mood to speak to unhappy customers such as me. I cannot think of any occasion i was spoken to as a customer in such a manner, i will be taking this case to the highest levels within Evans Cycles and my advice would be to avoid this company at all costs