From my visit to Estia restaurant 10/01/2020 a man...

From my visit to Estia restaurant 10/01/2020 a managerial-friendly advice:
1 Welcome your guests with a smile and warmth, first rule of hospitality, it's a restaurant not a social security service
2 Menus on a printed white paper? Not so upscale, there are many more expensive papers to print menus, details count to customers
3 Teach the bussers to clean the table before main course
4 Teach the bussers to bring a knife on a tray not by hand and always before main course arrives
5 Make sure plates are always clean under - no to stick with syrup
6 Teach bussers to keep all beverage glasses full
7 Make sure that food comes in an equal temperature (microwavable orzo was very hot and mixed seafood souvlaki was cold)
8 Teach everyone to introduce themselves on a table with a smile and by name
9 NEVER speak loud 4 feet away from a guests table, take it elsewhere
10 ALWAYS thank guests on their way out for their business

Wishing you all the best!