Unfortunately, I had to give this one star to post...

Unfortunately, I had to give this one star to post my review! THE COMPANY IS A COMPLETE PILE OF ****. I ordered phones on 30/7/19 for birthday presents. Wish I had read all of the bad reviews beforehand. I have had to call QMF 10 times to chase this up. I was on hold for approximately 20 hours over these 10 phone calls and cut off twice, only to re-join the queue at number 30. I am honestly surprised that there are not hundreds of customers in a queue to talk to the staff, who continually give excuses after excuses ! The customer service when you get through is appalling. I asked for a refund on 21/8/19 and this was never even actioned, despite one member of staff saying he would make it his responsibility to follow this up and call me the next morning. I received no email confirmation or phone call! I had to call again to cancel my order and finally received an email stating I had to wait 14 days for a refund! Those 14 days are now up and still no refund. We all know for a fact that a bank transfer can be made within a couple of hours! So, QMF have had my money for nearly 2 months and still no indication of when this will be repaid. This is the most horrendous company. NEVER ORDER FROM THIS COMPANY! DISGUSTING COMPANY WHICH SHOULD NOT BE ALLOWED TO TRADE!!!!