Absolutely awful experience that still goes on. Pu...

Absolutely awful experience that still goes on. Purchased a phone as was quite quite a long lead time. The phone didn t arrive so I chased. Was promised it with a week. Still no phone. Again was promised it bit nothing arrived so I cancelled the order. Was told I would have my refund within 14 working days which seemed excessive but there was nothing I could do. Well we are now a month passed the order cancellation and they still haven t refunded it despite emails saying management has been informed. There is no phone number to talk to anyone so you email customer service every time and have to wait 48 hours for a reply.
I m my opinion you should stay away as I m now having to go through the fraud department at MasterCard to get my money back. Disgraceful